1. What is our return policy?
The refund from aalis will only be eligible under the following conditions:
- All items must be returned within 12 days from the date of receipt.
- The items must be unworn, unwashed and unaltered.
- The items must be with the original tags, receipt and packaging attached.
Please note that sale items and promotional items are not eligible for returns, refunds and exchange. aalis reserves the right to reject returns which do not comply with our return policy.
2. Return Procedures
1. Send a return request via order history return button or (click here);
2. Send your returned product(s) back to us;
3. aalis to perform a standard product inspection;
4. aalis to issue a refund should the product(s) be in a satisfactory condition and that you have fully complied with the terms and conditions.
3. Address for the Return
Returns items should be posted to the following address:
Room 604, The Factory, 1 Yip Fat Street, Wong Chuk Hang, Hong Kong
*Please note that original shipping fee will not be refunded and all return shipping fee must be prepaid. We cannot accept cod returns.*
4.When will you get your refunds?
A refund will be issued back to your original payment method within 7 business days of receiving and confirming your return. Once your refund has been processed, a confirmation will be sent to the email address you provided. Your financial institution may require additional time to process the refund to your account, you can check with them directly.
*In case of any disputes, aalis reserves the right of final decision.*