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RETURNS & REFUNDS

 1. What is our return policy?

The refund from aalis will only be eligible under the following conditions:
- All items must be returned within 12 days from the date of receipt.
- The items must be unworn, unwashed and unaltered.
- The items must be with the original tags, receipt and packaging attached.

Please note that sale items, promotional items and pre-order items are not eligible for returns, refunds and exchange. aalis reserves the right to reject returns which do not comply with our return policy.


2. Return Procedures

1. Send a return request via order history return button or (click here);
2. Send your returned product(s) back to us;
3. aalis to perform a standard product inspection;
4. aalis to issue a refund should the product(s) be in a satisfactory condition and that you have fully complied with the terms and conditions.

 

3. Address for the Return

Returns items should be posted to the following address:
Room 604, The Factory, 1 Yip Fat Street, Wong Chuk Hang, Hong Kong

*Please note that original shipping fee will not be refunded and all return shipping fee must be prepaid. We cannot accept cod returns.*

 

4.When will you get your refunds?

A refund will be issued back to your original payment method within 7 business days of receiving and confirming your return. Once your refund has been processed, a confirmation will be sent to the email address you provided. Your financial institution may require additional time to process the refund to your account, you can check with them directly.

*In case of any disputes, aalis reserves the right of final decision.*